Article first published as Thanksgiving An American Gem to Remind Us What’s Important on Technorati.   The roots of the Thanksgiving holiday are religious. Despite the current cultural sparring over the role of religion in public life, then President Abraham Lincoln was clear about why he...

As someone who makes their living working in social business, I’m always on the lookout for great examples of how big brands tap the power of social media to better serve their customers. Since I head social media for a big brand, tax giant H&R Block, I’m always on the lookout for great stories of...

Article first published as Disgraced Paterno Must Be Fired Now on Technorati. Many times, life throws at you a situation that requires you to make an important decision. Those decisions cannot only change the course of your own life, but they sometimes can change the course of countless other...

I recently read a story on about the 5 biggest regrets that people have on their deathbed. They were very enlightening in more ways than one. As someone who loves their work and their career, one jumped out at me. On person’s deathbed, whether it be from cancer, old age, or other malady, no one...

Part of the continuing problem that dogs the use of social media and social business is the extent vendors and some start-ups will go to in order to create a name for themselves. I was reminded of this today while reading the Nation’s Restaurant News online. In a story slugged “Top brands...

How often do you let others in business define if you’re successful? How often do you let others expectations or definitions of success define your success? If you’re like most people, too often. When you run into a high school friend at a local grocery store, and they tell you what they...

Note: Even though it’s hard to separate a politician from politics, this post is about leadership and is non-partisan. No matter if you like President Obama or not, this is a post on leadership. Good leaders act. It’s that simple. In the last few days, President Barack Obama has come under...

I am always surprised at how many times adults in business fail to address something head-on. Why is it that polished professional sometimes can’t have difficult conversations? Is it because they know they aren’t right? Is it because they’d rather do the behind-your-back thing versus...

Call it product self-centeredness. How often to you buy or use a product and can’t for the life of you figure out why anyone went to the trouble? Probably more times than you can remember. Sometimes even the most savvy business or entrepreneur can get too focused on looking inward instead of...

Imagine cultivating a close relationship with your customer for eight years. This customer is emotionally attached to your brand or service and pays a premium for it. They have many other options but choose to travel longer, pay more and commit to your service for 12 months at a time. That customer is...