Top 29 Social Media Career Moves of 2011... Honored to be included on the Social Fresh list this year. Glad to be at H&R...
How American Airlines Shows Their Social... As someone who makes their living working in social business, I’m always on the lookout for great examples of how big brands tap the power of social media to better serve their customers. Since I head social media for a big brand, tax giant H&R Block, I’m always on the lookout for great stories of...
Social Readiness Report Released by Alti... I invite you to read the latest report released by Jeremiah Owyang and his team at the Altimeter Group. I was honored to take part in the survey and did and interview with the team there. I was also fortunate enough to be quoted in the report. It was released today and I link it later in this post. The...
A Year In at Applebee’s... Earlier this week marked my one year anniversary here at Applebee’s. Although the time has flown by, there have been many challenges, lessons and successes, which, sometimes makes it feel like it’s been 10 years. First and foremost, I am proud of what our team has been able to accomplish in such a...
Social Media Is Democracy... The recent unrest in the UK and news of the New York Police Department setting up a social media monitoring team has many thinking the most democratic way of communicating in the history of man is under fire. And they are correct. The talk of censoring social networks and streams of communications during...
Are We Still Arguing About Social Busine... There were people who swore the first automobile would fail. They lauded the horse and said Henry Ford’s “wild” idea would never amount to anything. There were people who swore that television would never last. It was an invention for the uneducated masses. There were people who swore no...
Slaughtering Purple Cows... How often are you permitted to innovate? Not just using the term “innovation” but actually being able to create what Seth Godin calls a Purple Cow? The Purple Cow is metaphor for a truly remarkable product. Too often old-school marketers hang on to the halcyon days when TV and print ruled the...
How Vitrue hurts themselves and social m... Part of the continuing problem that dogs the use of social media and social business is the extent vendors and some start-ups will go to in order to create a name for themselves. I was reminded of this today while reading the Nation’s Restaurant News online. In a story slugged “Top brands...
Should Paid & Earned Social Be Mana... It’s a question I am seeing pop up more and more. As brands invest in resources and people to manage social marketing, this question will need to be answered over time. In many cases companies are hiring one “social media expert” to oversee all of it. But is that a wise move? In some...
Brands Must Be Patient... As companies use 2011 to forge ahead with social media as a part of their marketing and communications mix, they must remember to take a step back and be realistic and be patient with their new commitment. Those of us who have been active and using social media for several years have already proven...

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